Terms and Conditions

1.

Definitions and Interpretation

1.1

“We” or “us” means headcook.co.uk, which is a trading name of Crown Supplies Limited .

1.2

“You” shall mean a customer dealing as a consumer when ordering goods from headcook.co.uk within the meaning of The Consumer Protection (Distance Selling) Regulations 2000 and the Sale of Goods Act 1979 as amended.

1.3

“Terms and Conditions” shall mean these standard terms and conditions of sale of us including any variation by way of special terms and conditions consented to by us in writing.

1.4

“Goods” shall mean those goods to be supplied following acknowledged and acceptance by us to you.

   

2.

Entire Agreement, Variation and Errors or Omissions

2.1

If you are placing an order as a consumer then nothing in these Terms and Conditions shall affect your statutory rights.

2.2

No changes to these terms or conditions will be made except with our written consent and in any case, any changes will be at our sole discretion.

2.3

It is agreed by you that any errors or omissions found, such as typing, clerical or other errors or omissions can and do occur from time to time. We therefore reserve the right in connection with any such error or omission brought to our notice by you will be subject to correction without any liability on our part.

2.4

Where a factual error occurs that is obvious, we may (but we do not have to) cancel completely that order or any part of it.

2.5

Where there has been an error as described in paragraph 2.4 above, we shall immediately write or email to you describing the problem, and offer you the option of either a full refund (including delivery) or an exchange for the correct product and price or if no longer available the closest corresponding to it.

   

3.

Orders

3.1

No order placed by you is deemed to have been accepted by us until;

 

3.1.1 the Order has been acknowledged by us and;

 

3.1.2 paragraph 3.3 has been satisfied and;

 

3.1.3 the Goods dispatched and a delivery note issued to you.

3.2

Responsibility for making sure of the accuracy of any order placed remains with you, and for giving us any material information relating to delivery (as the case may be) within a sufficient time to enable us to deliver the Goods to the address notified by you. Please make sure that you have ordered the correct product.

3.3

Full payment with cleared funds is required when placing any order.

3.4

A notice acknowledging your order will be sent via email to you after you place your order.

3.5

When we have received confirmation of cleared funds we will send out to you a e-mail stating when the order will be despatched for delivery to you.

   

4.

Delivery

4.1

Any goods ordered will be exclusive of any delivery charges. The cost of delivery will be displayed at checkout immediately before the “place order” button. Depending on the type of order we may give you an option for delivery times and the corresponding charge.

4.2

Where possible goods ordered will be despatched next business day.  If goods are not available we will contact you with approximate dispatch day.

4.3

How long they take to arrive depends on our chosen mode of delivery. All quoted delivery times are estimates and time of the essence shall not apply.

4.4

If we are unable to deliver an item ordered by you within 7 days after you have placed an order (or any other period we have agreed with you), we will notify you and give you the option of a full refund.

4.5

Goods will be delivered to addresses in the U.K but certain locations within theUKmaybe outside our carriers' geographical coverage.

   

5.

Right of Cancellation

5.1

If you are a consumer buying from us using the web store, we will treat you as buying by distance selling.

5.2

For your protection, there is a legal right available to consumers to a cooling off period for 7 working days starting the after day after you receive the goods, during which time the you may cancel for any reason.

5.3

If you wish to cancel within the period stated in paragraph 6.2 above, you must give notice in writing (by email).

5.4

If you want to return the goods within the stated period, you must take good care of the goods until the goods are returned. Please do not dispose of the original packaging.

5.5

We shall contact you about the returns procedure when we have been notified of your wish to cancel. Telephone notice of cancellation will not be accepted. If you return the goods within time, you will have to pay the costs of return, which shall not exceed the delivery charges we levied. The return cost will be deducted from any refund due to you.

   

6.

Retention of Title

6.1

Any goods ordered shall belong to us until you have made full payment by cleared funds.

6.2

Title to the goods remains with us until physical delivery has taken place at the selected address supplied by you.

6.3

In circumstances of a dishonoured payment for whatever reason, we shall have the right to recover by repossession the goods delivered or in transit.

   

7.

Manufacturers Warranties

7.1

If you are a consumer, we will assign or pass on to you the benefit of any manufacturers' warranties or guarantees subject to the limitations (if any) contained in the documentation supplied by the manufacturer to you.

   

8

Jurisdiction and Dispute Resolution

8.1

These Terms and Conditions are governed by the laws ofEngland

8.2

If there is a dispute, (which is not capable of resolution) between the parties, we will agree to Alternative Dispute Resolution in accordance with the Civil Procedural Rules or procedures applicable from time to time.

   
 

Disclaimer:

 

headcook.co.uk has used all reasonable care to satisfy itself that the information or availability of items (including prices), which is contained within the headcook.co.uk web site, is accurate and based upon up to date information. The information provided is as accurate as is reasonably possible and therefore none of the material (factual or otherwise) is to be treated a statement or representation of fact.

Where hypertext links or other pathway/doorway or other means (whether electronic or not) exist to other third party web sites (whether in whole or part) headcook.co.uk accepts no responsibility or liability whatsoever for the content of such third party web sites.

headcook.co.uk cannot control the use of information and materials on this site so headcook.co.uk shall not be liable for any damage or loss whatsoever or howsoever caused, whether directly or indirectly arising from out or in connection, with the use (in whatever manner) of the information obtained .

   
 

Privacy Statement:

 

As a matter of policy, we will not use your name for any publicity purposes or provide to any third party information   (other than in connection with law enforcement and only (if applicable) under Court Order) concerning you or your organisation without your express permission.

There will be times when we require personal information for making purchases on our web site, which will include your postal address, email address and personal information to allow a purchase to be completed. A cookie may be required in connection with purchases, which shall expire after completion of any purchase.

If we receive your voluntary details, we will not disclose them to any third party without your consent. We also value your security and take every precaution to protect your personal data.

 

The Waste Electrical and Electronic Equipment (WEEE) Directive -

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.